Whats a nice way to tell the owner not to text me @ 7am?
I work at a very small company, about 100 total users. On occasion, the owner or his wife will message me at ridiculous hour, or on a weekend, to ask a question that can A - Wait until I have started my day @ 8am, or B - Can wait until its NOT a weekend.
Today I got a message from the owners wife @ 7:15, while I was on my way to work, because she couldn't connect to her Remote Access VM that was setup for her. When I responded via voice assistant asking what was she trying to connect to, and informed her I was in the car driving, her response was "Not an emergency". If it isn't an emergency, then why are you contacting me?
Does everyone have to deal with this shit, or are some of you lucky?
Unless it seems like 'server on fire' emergency, don't answer it until you get to work.
Stop answering at 17:01 PM
Start answering at 8:01 AM.
They'll get the memo.
If you consider it's an emergency, act on it right away. Everything else, CAN. WAIT.
EDIT: BTW, It's ok to text you at any hours. Not OK to wait/expect an answer right away.
If your owner or wife is a reasonable human being, I would approach it directly: "hey, if it's outside of normal business hours and it's not an emergency, it'd be great if you could send me an email instead of a text. I usually assume anything outside of business hours sent in a text is really important, and I want to make sure that I can clearly understand when there's a critical emergency and when it can wait."
They may forget once or twice, just remind them. Be clear that it's in their best interest to follow this rule so that you clearly understand when they need important after-hours responses.
If the owners are not reasonable people, you train them just like you train animals. You don't respond to the text until you arrive at work.
My boss(es) are generally amenable to the former. I have taught a few of my coworkers with the latter approach, though. If they abuse texting privileges, they stop getting responses to text messages.
Turn on Do Not Disturb while Driving (or the equivalent for Android.) To quote my iPhone... (Not quite the default message...)
I’m driving with Do Not Disturb While Driving turned on. If it’s really important call me, my car has a built in speakerphone.
(I’m not receiving notifications. If this is urgent, reply “urgent” to send a notification through with your original message.)
Dealing with this now. They recently threw a fit because I was unavailable because I was in a movie theater.
I got an email the other week at 11:30 PM PST. User was in Austin, so it was 1:30 AM their time.
"I can't connect to the WiFi here! I need access to files I left on the server for a presentation in 7.5 hours. Is there anything you can do to help?"
I emailed her at 8 AM PST.
"Hello. Before you go out of state for anything, please check that you will have all the resources that you need. If you need me to look over your computer before hand, let me know. I don't answer work related calls/txts/emails outside of work hours, so there is no way I would have been able to get to this inside the time frame you gave me."
As for Executives, they know that I will only respond in a "The server is on fire" sort of situation. We had to have a conversation about work/home life balance.
I thought you didn't have to designate am/pm in the 24 hour format...
I certainly do. I would imagine most of us do. And the reason people do it to us is either because we've responded out of hours previously, so set a precedent, or they want to get to the front of the queue for when we are open for business. I wouldn't say anything to them. I'd just not respond until you're open for business, unless it suits you to do so.
jokingly ask "Do I get some comp time for all of these off hour non emergency texts"? :)