TIL Pearl Jam discovered Ticketmaster was adding a service charge to all their concert tickets without informing the band. The band then created their own outdoor stadiums for the fans and testified against Ticketmaster to the United States Department of Justice

TIL Pearl Jam discovered Ticketmaster was adding a service charge to all their concert tickets without informing the band. The band then created their own outdoor stadiums for the fans and testified against Ticketmaster to the United States Department of Justice
TIL Pearl Jam discovered Ticketmaster was adding a service charge to all their concert tickets wi...

I believe that “outdoor stadium” was at the Empire Polo Fields in Indio, and basically became Coachella

Holy shit you're right. I just looked it up!

TIL in my own TIL

Fuck Ticketmaster.

Ticketmaster is cancer, they charge a convenience fee when you have no other options to buy tickets.

Ticketmaster: $40 for tickets

Me: OK

Ticketmaster: $3 handling fee

Me: whatever

Ticketmaster: $4 printing fee

Me: I'm printing the tickets myself.

Ticketmaster: we don't care, we are charging you anyway...

Yep, you're paying for the convenience of not having any pesky fairly priced choices to have to pick between.

Ticketmaster: If you had a choice, you'd pick the other one™

TILception

Sadly Pearl Jam's attempts to cut ticket master out of the ticket sale business ended in disaster. They had to use alternate venues when touring and had problems finding reliable local crews to handle setup and security.

You forgot the $2 fee for not having enough fees

Which, after a year of investigation and a Bill from Congress that went nowhere, the investigation was closed with no further action.

So yeah, this lead to absolutely nothing.

A lot of bitching and no real consequences?

One of the few bands that remember being poor and how lucky they are that people like their music enough to make them rich.

On the MSG DVD they over run their curfew and Eddie says something like "we've over run... and it's going to cost us $50,000 in fines. But you people made us rich motherfuckers so we're going to continue" and then they played for another hour.

TicketMaster is a real cancer, I hope they get the EA treatment on Reddit

You're not wrong, but nobody backed them up. They were all alone in their fight so at least they had the courage to stand up and say something.

We must TIL deeper.

This is often missed or under sold.

Pearl Jam brought the issue into the light all by themselves and informed millions and millions of people that ticketmaster was screwing bands and fans.

There was not much internet when this was going on and it was widely known.

TIL that OP TILed in their own TIL.

It's still easier to sell a $75 dollar ticket than a $90 ticket. Even if they both cost $100.

Some people seem to think nothing is worth doing unless you are gauarenteed a win.

Good people do the right thing because it is irhgt, not because they will win.

A shame they basically were abandoned by every other artist.

I always found it funny how Nirvana complained that Pearl Jam was corporate rock, while post 94 Pearl Jam became the anti corporate rock that Nirvana never fucking was. Kurt was the biggest MTV whore there was, he just marketed himself better as being anti commercialism while Pearl Jam actually became everything he claimed to be.

I love Nirvana, don't really care for most Pearl Jam but respect the hell out of Pearl Jam's fight with Ticketmaster.

What about the fee fee?

In the short term it was a problem, in the long term Pearl Jam has set up a way around it. They do the majority of their ticket sales through their fan club. When they play a venue as the headline act, Pearl Jam gets about half (sometimes more) of the tickets themselves and that way Ticketmaster (or whomever) doesn't get a cut of the sales for almost half the tickets.

They did more than that concert. They basically boycotted Ticketmaster and only played venues that didn't use them. Which was a very big deal at the time. There was no internet and no online stubhub. Ticketmaster was the 800lb Gorilla of the concert industry and pretty much had a monopoly for the better venues.

Source: I used to be a concert promoter

Eddie Veder was quoted as saying "Freeeee falllllll hena wen a come a fana bigol shade a concrete"

I'm surprised Comcast hadn't sued for stealing their mission statement

Same thing happened at a show in Cincinnati some years back. They played over so the venue turned the lights on. Ed said, "Fuck 'em," and they played for another half hour - forty-five minutes with the lights on.

Calls customer service

"HI, I'm being charged a printing fee when I am printing it."

"Huh, you're right. I'll fix that right away."

Renames it "convenience fee".

Tbh $49 for a $40 ticket on Ticketmaster sounds like a dream.

Right? In recent years box offices at the major stadiums are Ticketmaster retailers so you still pay all of those fees if you get in the car and drive there! How is that convenient for anyone? If there was the option to go buy at the box office I could see Ticketmaster charging convenience fees.

It’s also not like the box offices can’t sell tickets without fees. Whenever I go see a broadway show that sells tickets through Ticketmaster (or the broadway equivalent) you can go to the theater and buy tickets there without fees. The venues are just as guilty as Ticketmaster in this scheme.

The real TIL is always in the comments, you should've known that by now

EA did end up trying to change their tune (momentarily, for one game), and I don't think the game did that well on launch. So there were definitely consequences.

A few years ago, I read an interview with the former CEO of Ticketmaster. Having been ripped off by them many times, I was sharpening my pitchfork and was ready to get in line to tear this guy apart.

I read the article all the way through, just to see what he had to say for himself. And the worst of all possible things happened. I learned something. (One might say "Today I learned" something.)

The problem lies not with Ticketmaster; it lies with the bands themselves. A top act like Beyonce or Taylor Swift know full well that people will be willing to pay $2,000 for a ticket. Maybe even $5,000 for front row. If the bands would honestly just price the tickets at what they know that market rate is, there would be no Ticketmaster and no problem.

But bands don't want to be seen as greedy, or out of touch with their working class roots and working class fans. Street cred matters to them. So Ticketmaster become the nominated bad guys. Tickets officially go on sale for something like $80 (to see Beyonce? Get real) and, through various shady channels and rigged systems, end up on Ticketmaster with one hell of a backhander to the promoters and touts involved ... and a huge size of the cut goes to the band.

A top act will not do a concert for less than a guaranteed $2 million. The venue has 10,000 seats. Tickets go out at an official price of $80 each. If each one sold at face value and even if the band retained 100% of the earnings and there were no overheads, they still would not make money. Backhanders and touting are literally built into the system. The books could not balance otherwise.

Be angry at Ticketmaster, be angry at the bands, be angry at the rich schmuck who can drop $2,000 on one ticket, but the problem at the end of the day is the magic of the free market. You are unlikely to be able to get a commodity for $80 that someone else is willing to pay $800 for.

Forgive me senpai.

I gave up concerts after paying 75$ a ticket for the Eagles, Hell Freezes Over tour. The extra charges put the tickets at over 100$. Fuck Ticketmaster and StubHub.

<VedderTranslator>

Freezing, rests his head on a pillow made of concrete.

</VedderTranslator>

this sentence hurt my brain.

Edit: My first gold! Thanks stranger! If only I could use this toward Ticketmaster fees.

Who the fuck decided to turn the lights on at a Pearl Jam show? You could fire me before I had the balls to do that.

TIL that you TILed OP had TILed in their own TIL

It's 49 in fees and then the price of the ticket.

It's probably the covfefe that Trump was on about earlier

I'm a huge fan of pj and can recite their entire history from Mother love bone, but never knew this.

Now I'll be even more insufferable when I lecture people during their songs!

Yeah that was a big deal my senior year of high school.

Ticketmaster CEO here! We add these fees as a courtesy to our customers. These fees help facilitate a sense of pride and accomplishment in being able to afford going to a concert by spending what little is left from your paycheck.

I laughed. $7 additional fees? I wish.

$20 Ticket. $12 Service Fee. $6 Online Convince Fee.

This was a real ticket. I called the box office and they let me pay and pick up at the door for $21.12 each. Sales tax and printed ticket fee of $1.

We are all TILing on this blessed day

Good thing Blockbuster can now learn from their mistakes and be a better company from it

Correct. I was looking at 80$ tickets with $45 service fee per ticket. This is it for me. I'm adding fucking over Ticketmaster to the list of political positions I support.

A friend of mine took me to see them in the summer of 2000 in Camden, NJ. I didn't really care about the show that much until I saw how cohesive they were on stage. I didn't know that they were such a live band.

We ran into some friends in the parking lot afterwards and we talked so long that the parking lot was basically empty. Then there's headlights coming at us, and the driver of this Lincoln Towncar rolls down the window and says "no photos."

Then Eddie Vedder gets out, shakes each of our hands, thanks us for coming to see the band, gets back in, and they were off in a cloud of integrity and sincerity. That earned my respect forever. He didn't have to do that.

Pearl Jam and Eddie Vedder are some of the most down to earth people you could ever meet.

I'm glad, but I'm pretty sure their mistake was just timing. Had that one comment not blown up on reddit i think this would've been business as usual. Well see what happens next.

I just TILed in my pants

Dude, you're #1 on the front page talking about one my favorite bands. Mad respect.

Yup. Like them or not, Pearl Jam have tried to do a lot of good things over the years

I love how they made their own stadiums and advertised the events as charity events so that they could control their own prices.

Maybe it was a bet.

"I bet my company can out 'piece of shit' your company."

Success!!

I have loved Pearl Jam for years because of Eddie's vocals and style of singing on Even Flow and Jeremy, not to mention their other work. They're a diamond in todays music industry.

Mad respect to you as well for your good taste.

Ticketmaster like expensive college textbook publishers are a useful lightning rod, which is a job they revel in because they know throwing criticism at them will relieve pressure from the actual decision makers who could move away from ticketmaster/expensive textbooks.

If you legitimately want to see change you need to direct your anger towards the people who pick ticketmaster or pick that one time code college textbook for hundreds of dollars specifically:

Venues that require ticketmaster (and acts that use those venues) College departments that require bad textbooks (and the professors that ignore the issue).

People have been shitting on ticketmaster for over fifteen years, zero results. If instead pressure had been put on venues, acts, or even politicians to force all prices to be inclusive then this would already be a solved issue.

Ticketmaster are scum, but ask yourself this: What's more likely, a venue moving to someone else, or ticketmaster suddenly stopping the shady behaviour out of the goodness of their heart?

Why do they even add a convenience fee instead of just adding it into the ticket price? Like it's been said, we usually have no other choice but to buy from them so why does it matter how low the ticket price appears?

The problem lies not with Ticketmaster; it lies with the bands themselves. A top act like Beyonce or Taylor Swift know full well that people will be willing to pay $2,000 for a ticket. Maybe even $5,000 for front row. If the bands would honestly just price the tickets at what they know that market rate is, there would be no Ticketmaster and no problem.

But bands don't want to be seen as greedy, or out of touch with their working class roots and working class fans. Street cred matters to them. So Ticketmaster become the nominated bad guys. Tickets officially go on sale for something like $80 (to see Beyonce? Get real) and, through various shady channels and rigged systems, end up on Ticketmaster with one hell of a backhander to the promoters and touts involved ... and a huge size of the cut goes to the band.

One thing - you're stating that bands set their own ticket price rates for multi-city promotions.

We don't. This honestly sounds like you're parroting ticketmaster's exculpatory narrative and haven't done any work actually booking shows.

Bands have a contracted stage cost to appear and perform. The promoter and venue collaborate on ticket cost and outsource certain services like ticket sales to third parties like flash seats, seatgeek and ticketmaster, because those entities have the reach and infrastructure to manage the money, do some light advertising on their own and deliver funds per contacted terms no matter where the band is performing.

Bands do not set ticket prices unless they're also acting as promoter, and even then the venue has requirements for appearance that influence those prices probably at least as high as most band costs if not higher (until you get into real heavy hitters like Metallica, Green Day, etc) - insurance, security, curfew, production, vendors and staff.

Also, bands don't usually get "a cut" of fees from ticket sales at all, especially if they've negotiated an appearance fee. That's the entire nature of why Pearl Jam took TM to court - they were angry that TM was enriching themselves off of Pearl Jam's work through an onerous fee structure without compensating the band.

33% over face? Yeah that's ridiculous. I remember wanting to kill some time and see the local minor league hockey team play with the wife one day. $10 tickets? Sounds great!

NOPE! The total was like $38 after fees. That's almost double. Not happening man.

Just price the damn ticket what it costs. Be upfront with customers and there won't be as many disgruntled people turned away.

I was an avid live event goer too but I started to nitpick the stupid aspects of the local venues and stopped enjoying it for what it costs.

Does anyone else feel old as fuck when major stories they lived through show up in Today I Learned?

I was fascinated when they talked about why they weren't doing any more music videos, because they stopped the listener creating their own interpretations in their heads. I completely agreed and can respect that. They really love their fans.

My favorite was digital delivery fee.

This prompted Pearl Jam to begin building their own setups in rural areas where they independently sold tickets to shows to keep prices low. Which is how the location for Coachella got discovered as Pearl Jam was the first band to play a show at the Empire polo ground.

25,000 people showed up for the first concert and Eddie Vedder proclaimed "You gotta run pretty far to get some space for yourself these days."

Source

Seriously I hate that stupid ass $4 printing fee. It's like saying "Hey I'm going to charge you money for the money you're giving me"

The fun part is performers and event centers bitch that nobody goes to shows anymore. Well no shit, I wanted to take my girlfriend to see Lindsey Stirling and nose bleed tickets were 300 dollars on stub hub since ticket master took a 80 dollar ticket and turned it into 130 dollar ticket then somehow sold out in less then 1 minute and stub hub mysteriously had hundreds of tickets by the time I changed sites.

I am sorry but I am not paying 300 bucks per seat for anything less then a 3 day concert.

Good bot.

And now Coachella is the worst of the worst of the commercial festies of each year. And it's getting worse.

$6 Online Convince Fee.

Because they can convince you to pay it?

Blockbuster did something similar when they "did away" with late fees. Instead, they started charging "restocking" fees for the price of the movie after a certain amount of time without telling customers.

It did not go over well.

I fucking love how hard it is to find anything bad about Pearl Jam.

And Bonnaroo is following in its footsteps. I knew it was the beginning of the end when they replaced the retro arcade with a Microsoft XBOX tent.

Bring back the hippies.

Mad respect for everyone!!

"Hey I'm going to charge you money for the money you're giving me"

So, Bank of America?

I met Eddie Vedder at the Cats Cradle in Chapel Hill during a Mudhoney show. It was an off day for them on a tour together and Mudhoney played a show.

Vedder just came into the show, stood beside me in the crowd and started talking to me about the opening band. He was just a generally friendly dude. Only a handful of people even recognized him because he was so casual.

Renames it "customer service assistance fee"

EA: "Hold My Beer"

Edit: I know EA pales in comparison to the ethical blackhole of comcast and other ISPs; just having a bit of fun.

How sad is it that "only" an extra $9 seems cheap for Ticketmaster?

At least it got the word out that Ticketmaster is complete shit.

Because I wasn't going to buy a $50 ticket but I would buy a $25 ticket and then by the time I'm done filling in all the bullshit and going through seven different screens to find out that the convenience fee adds another $25 to the price, I'm too pissed off and have gone through too much hassle to say "fuck you I'm not going." They get you with the sink cost.

They had already played three hours, and it was close to midnight.

it's even worse.

i'm spending money (toner, paper, power) to print this.

So they're charging me to allow me to spend money to be able to give them money.

This is not a TV Studio, Josh! Turn these lights out! It's a fucking rock concert!"

There’s a fee for that too

Damn, another TIL

holy shit, 4 hours?? I get lucky if my favorite band (Muse) plays for two hours :(

That was my original joke but i second guessed it

Well Sonny, I was a security guard that night, and when they played longer than expected, my grandma, mother, and brother died in the hospital of ass cancer, and I missed saying goodbye to them.

Well, it's convenient for Ticketmaster-just not for you.

Because Ticketmaster :(

This sounds like a TIFU

Fuck Ticketmaster raw

I'm always quick to remind people, when they begin getting nostalgic for Blockbuster, how shitty they actually were with their business practices. I think people just forgot how predatory a lot of video store chains actually were in their pricing structures. If BB had operated their businesses with integrity and didn't try to fuck their customers so frequently, they might have been able to survive. But people will only put up with getting screwed so long, and if they feel undervalued, they'll jump at the first sign of fair-market competition and never look back.

This is also why so many consumers are "cutting the cord" on their cable companies.

You get a mad respect! You get a mad respect! We all get mad respect!

This just happened to me. I waiting for the release of a concert and by the time I tried buying the seats they were all sold out and only had single sears available.

Went to stub hub and they had hundreds of tickets available with the inflated prices. I decided a couple hours later to see if ticketmaster had any any single seats close together and now about 40% of the seats were available.

So what stubhub does is reserve the seats immediately creating a false sense of the concert selling out but then releases them back to ticketmaster if nobody buys them within an hour.

Fuck both ticketmaster and stubhub.

Yeah, I agree. Hopefully the gaming community rises against p2w micro transactions, ESPECIALLY in games that we already pay for.

Citizens Bank too. God help you if you ever have less than $2000 in your account, then, in addition to the $3 they take from you for the privilege of holding your money, they'll charge you another $12 for being poor!

It's why I moved my money to a credit union.

Agreed, though the Do The Evolution video is pretty epic.

Exactly. $Popular_Musician chooses Ticketmaster because they get the best deal from them. They know their fans will be screwed, but also know those fans will blame Ticketmaster, and not $PopularMusician.

People are mad at Ticketmaster when they should be mad at the artists who are screwing them and using Ticketmaster to deflect the blame.

That's actually a common misquote ... That quote was from Scott Stapp a few years later.

I actually wanted to use this link but as it had been used in another TIL about the bands name before Pearl Jam i couldn't use it.